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Our regional rates

Find out more about our regional network pricing conditions below.

Option / service not allowed for the fare / class selected.

Option / service not included, but available.

Option / service included in the fare / class selected.

	Basic	Smart	Flex
Hand luggage	Included 1 piece of 5kg luggage	Included 1 piece of 5kg luggage	Included 1 piece of 5kg luggage
1 piece of hold luggage	Available short-haul: 30€/luggage medium mail: 40€/luggage	Available 1 piece of luggage weighing 23kg	Available 1 bag of 23kg
2nd additional hold bag	Available short-haul : 40€/luggage medium-haul : 50€/luggage	Available short-haul: 40€/luggage medium-haul: 50€/luggage	Available short-haul: 40€/luggage medium mail: 50€/luggage
3rd additional hold baggage	Available short mail: 80€/luggage medium mail: 150€/luggage	Available short mail: 80€/luggage medium mail: 150€/luggage	Available short mail: 80€/luggage medium mail: 150€/luggage
Change before departure¹	Included with €50 min. fee.	Included with €20 fee	Included
Refund before departure²	Not available	Not available	Included
Cancellation	Not available	Not available	Included
Seat selection	Available Paying service: 2€³	Available Paying service: 2€³	Included
Passenger name change	Not available	Not available	Available Paying service: 50€
IZIPress	Included	Included	Included

Fare conditions also apply to the high-contribution passenger (Gold, Diamond, Subscriber and Flexil pro).
On the Dominican Republic destination, only 1 piece of baggage per passenger. (Additional baggage only at the check-in counter, depending on the day's operating conditions).
3 baggage items maximum per passenger, including baggage allowance.
Seats are free for Diamond customers and their companion booked in the same PNR, Gold, Silver plus, minor traveling alone, baby (adult and babies booked in the same folder.
Excess baggage

Max baggage allowance: 3 baggage items allowed (Subject to acceptance, depending on hold capacity on day of departure).

Please note, surcharges per piece of extra baggage are not allowed to/from Santo Domingo and from Saint-Martin Grand Case due to the weight restriction at take-off.

¹ A modification is a change of date, route or flight. Modifications are permitted subject to seat availability, in the same booking class and seasonality.
² Refund request must be made prior to travel - before the departure of the scheduled flight.
In case of no-show at the airport before check-in closing time (usually 1 hour before scheduled departure), either NO SHOW: return is lost on these classes.
Refunds are not possible in the event of a no show. Only refunds of taxes can be claimed for journeys not made.

Contact

If you don't have a reservation

For more information on airline reservations, you can access the contacts and complaints page.

If you already have a reservation

Passengers who already have a reservation, you can contact the number available on the airline ticket or please access the "Manage my reservation" page provided with your reservation number (PNR) and last name.