Book an upgrade
Bidding for an upgrade? Yes, it’s possible!
Enjoy an upgraded experience with our Up Class auction system.
Looking to travel in greater comfort with the perks of our Caraïbes (Premium Economy) or Madras (Business) cabins? Make an offer to move up to a higher class!
More space, more meal options, more services, and an enhanced travel experience…
If your booking is eligible, you can bid for an upgrade with our Up Class auctions.
I check my eligibility
How does it work?
You have a chance to be upgraded based on the amount of your bid.
When placing your offer, you’ll be asked to provide your credit card details.
If your offer is accepted
You’ll receive an email confirmation of your upgrade two to three days before departure.
You’ll then be able to check in online for your new travel class.
Your credit card will be charged the amount you offered.
If your offer is declined
You’ll receive an email informing you that your offer was not accepted.
Your credit card will not be charged, and you’ll keep the travel class you originally booked.
Once your upgrade is confirmed, you'll enjoy all the benefits of the Madras or Caraïbes class.
Please note: Passengers who purchase an upgrade through our Up Class auction will earn Miles based on their original booking class and retain the baggage allowance of their initially booked travel class.
If your offer is declined
You’ll receive an email informing you that your offer was not accepted.
Your credit card will not be charged, and you’ll keep the travel class you originally booked.
Enjoy the benefits of our Madras and Caraïbes classes
Extra space, priority boarding, VIP lounge access (Madras class only), meal selection… Add those little extras to your journey that make all the difference!
We bow to comfort and perks!
Caraïbes Class (Premium Economy) is the perfect recipe for a smooth and enjoyable journey!
Enjoy even more comfort: priority lanes at the airport (departure and arrival*), wider seats, a more spacious cabin, champagne, and delicious meals...
*Arrival fast-track available only at Paris Orly.
The best angle to start your journey? 180º, of course!
In Madras Class (Business), enjoy our tailor-made service for a journey that suits you perfectly.
Welcome drink, fast-track service at the airport (departure and arrival*), priority check-in and boarding, champagne, gourmet canapés… and of course, a seat that transforms into a fully flat bed!
*Arrival fast-track available only at Paris Orly.
Add a splash of color to your journey with our VIP Services!
More comfort, more speed, more choice, more peace of mind
Up Class Auction Terms and Conditions
- Service available on our transatlantic network between Paris Orly, Pointe-à-Pitre, Fort-de-France, Cayenne, Port-au-Prince, Punta Cana, and Cancún, as well as on flights operated in codeshare with French bee.
- Purchasing an upgrade to Madras Class through our Up Class auction grants access to the VIP lounge, as well as Speed Pass and Speed Bag services.
- Passengers who purchase an upgrade via the Up Class auction will earn Miles according to their original booking class and retain the baggage allowance of their originally booked travel class.
- A smart-casual dress code is required to access the upgraded classes.
- Upgrades are non-transferable, non-refundable, and only valid for the specific flight and date indicated.
- The conditions for changes and refunds remain the same as those applied to the original purchase.
- If you have placed a pending or declined Up Class bid, you may still modify your ticket to move to a higher class by paying the applicable fare difference. However, once you have upgraded through a paid ticket modification, your Up Class bid will no longer be valid. Up Class bids are automatically cancelled if you change your booking to a higher class.
- If you have already upgraded your booking to a higher class, you may no longer participate in the Up Class auction—unless you have upgraded from Soleil to Caraïbes and wish to place a bid for an upgrade to Madras Class.
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