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Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

PASSENGER INFORMATION

Disease situation Coronavirus

Dear Customers,  

Government authorities have taken decisions imposing strict movement restrictions and population containment to counter the spread of COVID-19. 

In this extremely difficult context, where air traffic was directly impacted, we made every effort to operate our flights to bring our customers home.  

Since the end of March, we have had to suspend all our transatlantic and regional flights following the closure of Paris Orly airport.  

We have temporarily suspended our flights but not our links. As a Caribbean airline specializing in the Caribbean, we are committed to quickly becoming the "link" between France and our overseas territories. 

We would like to keep you regularly informed of the situation, which is likely to change at any time depending on current events. 

 

RESUMING OUR OPERATIONS AND ADAPTING OUR FLIGHT SCHEDULE

Subject to the evolution of the health situation and the restrictions to which our company would be subjected, we are currently working tirelessly on the gradual resumption of our activities, motivated by the announcement of a deconfinement as of May 11th : 


Initially, we will concentrate on serving our core network to offer you once again our regular transatlantic connections between Paris Orly and Pointe-à-Pitre, Fort-de-France and Cayenne as of 12 June 2020*. 


Secondly, we are studying the possibility of resuming our transatlantic flights to/from other destinations in the Caribbean arc (Saint-Martin Princess Juliana, Dominican Republic, Haiti, Cuba) as of July 3, 2020*, the resumption of this service being subject to the reopening of borders outside the Schengen area. 


All our flights are cancelled until these dates of effective resumption of our service to/from these destinations.  

*All these provisions will be applied in compliance with the decisions taken by the government authorities to comply strictly with the health measures established on the national territory and in the overseas departments. 

 

Special flights between Pointe-à-Pitre, Saint-Martin Grand Case and Saint-Barthélemy :


Air Caraïbes has been selected by the Public Service Delegation to provide inter-island services with a single fare between Pointe-à-Pitre and Saint-Martin, Pointe-à-Pitre and Saint-Barthélemy and Saint-Martin and Saint-Barthélemy.

We offer flights between 24/04/2020 and 24/05/2020 in partnership with the company Saint-Barth Commuter, 3 times a week
- On Mondays
- On Wednesdays
- On Fridays

These flights will be bookable under certain conditions*, via our call center Cartouche call center or on our website and application.

The conditions for booking these flights: 
- consultations and care that cannot be provided at a distance or deferred. 
- compelling family reasons, assistance to vulnerable persons or child care 
- imperative business reasons or professional activities 
- judicial or administrative summons - participation in missions of general interest at the request of the administrative authority

 

OUR ACCOMPANYING MEASURES: 
 

This unprecedented global health crisis has severely disrupted all your travel plans. We are aware of this and sincerely sorry for any inconveniences you may have encountered. 
In this current context, we are putting in place and adapting exceptional measures in order to accompany you in the management of your bookings and to meet your travel expectations as well as possible. 

 

REQUEST FOR MODIFICATION OF YOUR PLANE TICKET :


If you bought a plane ticket before April 20th for a trip until September 06th, 2020:

 

  • Until June 07, 2020, you can change your travel dates without penalty and without readjusting your fare, up to a travel limit of November 30, 2020. This applies only if there is no change of route. 
  • IIf your new travel dates are after December 1st 2020, the changes will be made without penalties and with the payment of a possible fare adjustment.
  • You can change your ticket directly online on our website in the "Manage my booking" tab or our mobile application.

Exception: for customers who bought a package / stay via a tour operator or their ticket in a travel agency, we invite you to contact your travel agency or tour operator.

 

 

VOUCHER REQUEST

The request for credit is only possible for passengers who have purchased a plane ticket before April 20 for a trip until July 3, 2020.


 

If you are unable to postpone your trip, you can benefit from this credit valid for 1 year. If at the end of this period you have not been able to use it, you can request a refund. 

  • In order to facilitate your procedures, you can request a credit note for your trip directly online by filling out our form.
  • Due to a large number of credit requests, the response times are currently longer and we are very sorry for this. Processing time is approximately one month.

Nota bene:
Credit notes are sent via the e-mail address EMAILSERVER@POP3.AMADEUS.NET . We invite you to also check your spam before contacting our reservation center.

Exception: for customers who bought a package / stay via a tour operator or their ticket in a travel agency, we invite you to contact your travel agency or tour operator. 

 

For all new bookings made between 20 April and 07 June 2020 for travel this summer between 12 June and 30 September 2020 :


Our company proposes to you a relaxation of the conditions of modification of your plane tickets in order to offer you more flexibility and to allow you to travel more serenely on our network.  Thus, you will be able to modify your ticket without penalty (but with a fare readjustment if necessary), for any ticket purchase made between April 20 and June 7, 2020 and within a travel limit on September 30, 2020. 

 

CONTACT INFO - POINTS OF SALE : 


Our agency, located at 4 rue de la Croix Nivert in Paris 15ème, will be happy to welcome its customers from May 25th, from 10:00 am to 5:00 pm from Monday to Friday (at first).

Our teams are fitting out our premises in order to be able to welcome you safely when our flights resume.


The schedules of our Central Reservations Department have had to be temporarily adjusted. It will now be available from 8:00 am to 10:00 pm (Paris time) and from 6:00 am to 6:00 pm (Caribbean time).  
Thank you for your understanding.

We are currently making every effort to prepare the resumption of our flights, so that you can once again travel in complete safety in our company and appreciate, in addition to the quality of our services, all our small attentions, our welcome and our smiles which are our trademark.  

Looking forward to welcoming you soon on our routes, we will continue to keep you informed of developments on our website and on our social networks. 

 

Take good care of yourself and your loved ones,