Our contacts and points of sale
Our Reservation Centers
Monday to Saturday from 8am to 9pm
Sundays and holidays from 9am to 8pm
Tariff in force from a landline in France subject to change.
Monday to Saturday from 7am to 7pm
Sundays and holidays from 7am to 3pm
Tariff in force from a landline in France subject to change.
Points of sale and contacts in Paris
- Air Caraïbes agency in Paris
We are pleased to announce the official reopening of our agency without appointment. Until then, appointments can still be made to facilitate your imminent reservations.
4, rue de la Croix Nivert - 75015 Paris (Métro Cambronne)
Monday to Friday from 9.30 to 17.30
Buy your airline tickets by "Call and collect
- Call our reservation center
![contact call center]()
- Make your reservation. Your option will be valid for 72 hours.
- Make an appointment with our reservation agents to come and pay for your plane tickets in our agency with the desired payment method.
- Meet us in our agency. We thank you for respecting the appointment time.
Only customers who come to pay for their flight tickets will be accepted. All other requests for information will be handled remotely.
Means of payment accepted in our agency
Cash Credit card Cheque Holiday cheque
Lighten your travel budget by paying in installments!
You can benefit from advantageous payment conditions in our Paris agency.Don't forget to bring your credit card (the cardholder must be present) and a piece of identification (identity card or passport) to benefit from this service.
- Air Caraïbes counter at Paris Orly
Since 01/06/2021, our Air Caraïbes counter is located in terminal 4 - level 0 near gate 47d.
Air Caraïbes flights also depart and arrive at Terminal 4.
- Service Préférence Fidélité / Subscription
Monday to Saturday from 8am to 9pm
Sunday and holidays from 8am to 6pm
E-mail: preference-paris@aircaraibes.com
> Learn more about the Preference program
> Learn more about subscriptions
- Groups service
E-mail : groupes.paris@aircaraibes.com
- Corporate Service
E-mail : entreprises.paris@aircaraibes.com
Points of sale and contacts Caribbean - French Guiana
> GUADELOUPE
- Head Office :
09 Daniel Marsin Boulevard - Parc d'activités de la Providence
ZAC de Dothémare - 97139 Les Abymes
Phone : + 590 (0)5 90 82 47 47
- Human Resources Department
E-mail : drh@aircaraibes.com
- General Management
E-mail : direction@aircaraibes.com
- Air Caraïbes Counter
International Airport Guadeloupe Caribbean Pole
97139 Les Abymes
E-mail : venteptp@aircaraibes.com
Regional terminal: Mon. to Sat. from 6:30 am to 6:30 pm
Sun: from 1pm to 7pm
International Terminal: Mon. to Sat. from 9:30 am to 6:30 pm
Sun : from 1pm to 6:30pm
- Service Préférence - Loyalty / Subscription
Monday to Saturday from 7am to 7pm
Sundays and holidays from 7am to 4pm
E-mail : preference@aircaraibes.com
- Request for charters
E-mail : charters@aircaraibes.com
- Group Services
E-mail : groupes@aircaraibes.com
> MARTINIQUE
- Air Caraïbes Counter
Martinique International Airport Aimé Césaire
97232 Le Lamentin
Monday to Saturday from 06h00 to 18h30
Sundays from 7:30 am to 6:30 pm
> SAINTE-LUCIE
- Contact Saint Lucia
Adjodha Building
Laborie Street
PO Box CP5857 Castries
Phone : + 1758 453 0357
E-mail : airlinerep@candw.lc
- Air Caraïbes Counter
Georges F.L. Charles Airport
GM 629 Castries
Phone : + 1758 453 0393
> SAINT-MARTIN / SINT MAARTEN
- Contact Sint Maarten
Morne Rond, Sandy Ground Road
97150 Marigot - Saint-Martin
Phone : + 590 (0)5 90 52 05 10
- Comptoir Air Caraïbes - Espérance Grand Case Airport
97150 Marigot - Saint-Martin
Phone : +590 (0)5 90 87 10 36
- Air Caraïbes Counter - Princess Juliana Airport
2027 Simpson Bay - Sint Maarten
Phone : +599 (0)5 99 54 67 66 3/4
> GUYANE
- Air Caraïbes Counter
Cayenne Félix Eboué Airport
97351 Matoury
E-mail : atocay@aircaraibes.com
- Business Plateau
E-mail : affairescay@aircaraibes.com
> HAITI
- Air Caraïbes Haiti
11 Oge Street, Plaza Platinium
Pétion-Ville
Phone : +509 29 15 00 00
E-mail : reservation.haiti@aircaraibes.com
DOMINICAN REPUBLIC
- Dominican Republic Agency
Esquina Winston Churchill y Max
Henriquez Urena
Edificio in Tempo
Suite 201/101
22032 Santo Domingo
Phone : +1 809 621 77 77
E-mail : aircaraibes@generalairservices.com
- Air Caraïbes Counter
Aeropuerto International De Las Américas
1st Floor - Departure Hall
11336 Santo Domingo
Phone : + 1 809 549 93 04
> CUBA (THE HAVANA)
- Centro de Negocios Miramar
Edificio Santa Clara
Open Monday to Friday from 9am to 5pm.
Phone : + 537 204 9156
E-mail : reservations.cuba@aircaraibes.com
Europe
Contact Italy
SCOPRIRE SRL
Via Teglio, 9
20158 Milan
Phone : + 39 02 67077382
E-mail: aircaraibes@scoprire.eu
From any other foreign country
Phone : +33 (0)3 63 29 73 97 (toll-free number)
Open from Monday to Sunday and holidays. Uninterrupted from 8am to 9pm (Paris time).
We do everything possible to make sure you have a pleasant trip.
If we have not been able to meet your expectations (baggage, flight cancellation or delay, downgrading...), our Customer Relations Department is at your disposal, after your flight, to deal with your complaint as soon as possible.
The advantages :
- It's simple and faster: you file your claim online about the irregularities experienced during your flight.
- You receive instant confirmation of the registration of your claim on our website.
- The processing of your file is faster with a confirmation sent within 24 hours (excluding weekends and holidays), indicating the admissibility of your request and the documents necessary to study your request.
- You will receive a response from our company within 21 working days upon receipt of all the requested documents (remember to check the "junk mail" folder in your mailbox).
Examples of requested documents: The plane ticket or the confirmation e-mail of your electronic ticket (including the ticket number) as well as the price paid, boarding passes, baggage tags, the report given at the airport...