Help for bereaved families




With Air Caraïbes, people who need to travel urgently due to the death of a relative can benefit throughout the year from a discount of up to 200€ on the public fare available at the time of request (excluding promotional fares and code share flights) for the purchase of a return ticket from Paris Orly 4 to Pointe-à-Pitre, Fort-de-France, Saint-Martin Juliana or Cayenne.

In addition to this financial advantage, Air Caraïbes allows families to :

  • Change travel dates without penalty, (only the fare readjustment will be requested in case of a change of booking class).
  • To be fully refunded in case of cancellation of the trip, without charge.
  • The possibility to pay in several installments with no additional handling fees (TOP 3 product only available at Air Caraïbes points of sale).
  • In addition, the company offers families who absolutely wish to leave while the flights are full to guarantee them a firm reservation and boarding on a flight allowing them to attend the funeral, in exchange for the payment of a ticket at full fare (SOLEIL class).
  • This offer is valid for 4 persons of the same family. Family" is defined by the IATA resolution (735C) as follows: spouse - children (including adopted children) - grandparents - grandchildren - fathers-in-law - mothers-in-law - brothers-in-law - sisters-in-law - sons-in-law - daughters-in-law for a departure within 72 hours.
  • The duration of stay on site may not exceed 14 days.
Information and reservations :
  • You will be able to make your request :

    • With our central reservation center, available 7 days a week from 7am to 10pm at : contact call center
    • In the Air Caraïbes sales outlets.
    • At the Air Caraïbes sales counter at Orly 4 airport.
    • Offer not available on the internet.
    • Destinations concerned by the offer: Fort-de-France, Pointe-à-Pitre, Saint-Martin Juliana and Cayenne.
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